“Quality and uptime are essential to their operations. “We recognize our customers’ desire for more autonomy in managing their equipment,” said Gakstatter.
the ability to purchase Customer Service ADVISOR directly through. In addition, John Deere announced today that coming this May it will expand its offerings by giving customers and independent repair shops in the U.S.
Mobile service advisor john deere software#
“The next step for us to digitize and enhance the repairability experience is to enable customers themselves to remotely download secure software updates to controllers.” “Customers with connectivity already receive proactive maintenance through over-the-air software updates and diagnostic code information available to their smart phone,” Gakstatter said. “These enhanced self-repair solutions follow that same guiding approach.”
“John Deere is continuously innovating, developing and bringing to market new technologies and solutions that enable our customers to be more productive, efficient and sustainable,” said Luke Gakstatter, senior VP Aftermarket & Customer Support. In 2023, the company will roll out an enhanced customer solution that includes a mobile device interface, and the ability to download secure software updates directly to embedded controllers on select John Deere equipment with 4G connections. John Deere announced today it will enhance the capabilities of existing diagnostic tools and expand their availability.
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